1. Parties and scope
This End-User License Agreement is between UAB “EMCSOFT”, company code 305705679, Zhirmunu str. 57-50, 09110 Vilnius, Lithuania (“EMCsoft”), and the individual or organisation accepting it (“you”). It specifically governs the application named EMCsim - Sales calls (“Application”) for Bitrix24, together with its companion Android application and the hosted functionality required to operate it.
The Application connects sales calls made through Android phones and their SIM cards with Bitrix24. Depending on configuration and compatibility, it supports call routing, synchronisation of call history and CRM activities, and upload of available call recordings. The licence and terms below apply to this Application and its components.
By installing, activating or using EMCsim - Sales calls and accepting these terms, you agree to this agreement. If acting for an organisation, you must be authorised to bind it. Reading this website or downloading an evaluation file alone does not purchase a subscription. Any agreed order or service terms define commercial scope; specific agreed terms take precedence where they conflict with this agreement.
2. Your licence
Subject to your agreement and any agreed fees, EMCsoft grants a limited, non-exclusive licence to install and use EMCsim - Sales calls, including its Bitrix24 integration and companion Android application, for your organisation’s internal business operations. Your authorised staff may use the Application within the agreed scope. You remain responsible for their access and use. You may not transfer or resell the Application without EMCsoft’s written agreement.
Do not bypass access controls, access another customer’s data, disrupt the Application’s hosted functionality, distribute unauthorised copies, remove proprietary notices or reverse engineer the Application except where applicable law expressly permits it. Your customer data remains yours; EMCsoft and its licensors retain rights in the Application. Separate licences continue to govern third-party components.
3. Requirements and dependencies
Use requires a supported Bitrix24 environment with appropriate permissions and an Android 8.0 or later phone, a working SIM and mobile service, and internet connectivity for integration features. Calls use the phone’s mobile operator. Bitrix24 subscriptions, carrier charges and other third-party services are separate from EMCsim - Sales calls unless expressly included in an order.
Recording availability depends on the phone, operating system, recorder, permissions and local law. The Application can upload supported recording files; it cannot make every Android device record calls. Background restrictions, connectivity and third-party service changes can affect delivery and synchronisation. EMCsim - Sales calls is not an emergency-calling service.
4. Your responsibilities
Keep account credentials and devices secure, assign suitable roles, verify phone numbers and permissions, and promptly revoke access when needed. You are responsible for your calling activity, lawful recording, notices to participants, marketing permissions and the content you submit. Do not use the service for unlawful monitoring, unsolicited activity prohibited by law or other rights violations.
You determine an appropriate retention policy and the data sent to external integrations. Keep any records or exports your business requires. Review your agency’s obligations before enabling recording or customer-facing callback forms.
5. Updates, early access and availability
Android updates are delivered through the app’s update mechanism and may require your approval in the Android installer. Keep the official application current to maintain compatibility. We may provide security, maintenance and functional updates; significant changes to contracted functionality will be handled under the applicable service agreement.
The product is currently offered through an early-access demonstration and onboarding process. Public Bitrix24 Market availability is not promised by this website. Features described here depend on configuration and compatibility. AI features are planned and are not included in the current release; the product name does not grant an entitlement to future functionality. A roadmap is not a delivery commitment.
6. Fees and support
Pricing, activation, support scope and any service-level commitments are agreed separately before paid service begins. This website does not create an automatic purchase or billing authorisation. Contact emin.m@emcsoft.io for a demonstration, availability and support arrangements.
7. Privacy and customer data
Our Privacy Policy explains how information is handled. Where EMCsoft processes personal data on your instructions, applicable data processing terms must govern that processing. You authorise processing necessary to provide the agreed service, subject to those terms and applicable law. Acceptance of this agreement does not replace any required notice or consent from a call participant.
8. Warranty and liability
We will provide any warranties and service commitments expressly agreed with you and those required by applicable law. Subject to those commitments, we do not promise uninterrupted operation, compatibility with every phone, error-free third-party services or a particular sales result.
To the extent permitted by law and subject to your service agreement, EMCsoft is not responsible for indirect or consequential losses, including lost opportunities arising from third-party outages, inappropriate customer configuration or unlawful customer use. Nothing excludes liability that cannot lawfully be excluded, including applicable liability for fraud, intentional misconduct or other mandatory protections.
9. Suspension and termination
You may stop using EMCsim - Sales calls and request termination by contacting EMCsoft, subject to any agreed subscription terms. We may suspend access where reasonably necessary to address a security threat, unlawful use or material breach, and will provide notice and an opportunity to remedy where appropriate. Termination ends your right to use the Application and its related hosted functionality. Data export, deletion and any required retention are handled under your service agreement and the Privacy Policy; uninstalling alone should not be treated as a deletion request.
10. Law, changes and contact
The laws of the Republic of Lithuania govern this agreement, without overriding protections that applicable mandatory law grants you. The courts competent under applicable law resolve disputes unless a valid separate agreement provides otherwise. If a provision cannot be enforced, the remaining provisions continue to apply.
Material revisions will be identified with a new date and communicated to affected customers, with acceptance obtained where required. Questions: emin.m@emcsoft.io, +370 672 42832. Company details: EMCsoft contacts.